We ensure that:
- We do not request unnecessary information from you in order to conduct business we do together.
- There is transparency in what personal details we use, why and for how long.
- You are able to easily find, edit and delete your personal information.
- Your personal details are deleted in a safe and timely manner if we or external parties who work for us no long require usage of that data.
Our company method and policy for suppliers and collaborative partners:
- Use clear internal instructions and procedures.
- Incorporate special agreements into our contracts concerning privacy protection.
- Have appointed a special job position specifically geared to protecting privacy.
- Are always contactable and open to hear any questions or comments you may have regarding your personal data.
What type of personal data and why?
We use your provided personal data to deliver the service you request and/or to update and inform you further. We adhere to the legal time limit required for course administration and book-keeping, which is generally between 5 and 7 years after a course has ended. Please find more information in the table below:
Clients/ course participants
|Contract details such as email address and telephone number||To send course materials, contact/correspondence with the office or trainers and accounting administration
Newsletters (only when you have signed up)
|According to the legal duration
Until you have unregistered
|Date of birth||The forming of matching homogeneous groups||According to the legal duration|
|Gender||In order to use the correct salutation in correspondence||According to the legal duration|
|Dyslexia, allergies or any disability which may affect your training||To adapt the learning environment to you||According to the legal duration|
|Learning preferences||To align learning methodologies to your personal preferences||According to the legal duration|
|Mother language||To match the course to your language background||According to the legal duration|
|Language level||To match the course to your learning needs||According to the legal duration|
|Company name and your position||To ensure after a request that the correct steps are taken when compiling a course; so as to incorporate necessary jargon||According to the legal duration
|Test results||For possible future follow-up courses||According to the legal duration|
|Quality evaluations by course participants||Possibilities to fine-tune a course and improve our services midway through a course||According to the legal duration
The training course client gets insight into the language levels assessed at the start and end of the course, all test results, the record of attendance, course progress and training outcomes.
On our online platform we use the following personal data:
|What||Why||How Long||Who Has Access|
|Your account details (name and e-mail address are required, other information is optional)||Your account will be stored at the end of the course for social learning purposes (learning with and from fellow students)||maximum 5 years||Admin, planners, trainer(s)|
|Your personal course (exercises completed and grades)||We will store your learning history for if you do a follow-up course in the future||maximum 2 years||Admin, planners, trainer(s)|
|Social learning content posted by you (e.g. forum posts, joint assignments)||Content posted by you will be saved for social learning purposes||maximum 5 years||Admin, planners, trainer(s), fellow students|
|CV, covering letter, email address, telephone number and references||To recruit suitable new employees||Without permission 4 weeks
With permission 1 year
|Name and address, date of birth, gender, social security number, marital status, copy of identification or residence permit
Position and salary details
Bank account number
Information regarding leave, performance, ambitions, education and courses
Chamber of Commerce and tax number
Emergency contact numbers
|In order to conduct ourselves as a professional employer, for staff and contractors||According to the legal terms after the end of a contract|
Viewing, editing or deleting of personal data
If you would like to view, change or delete your personal data please do the following:
Email us at firstname.lastname@example.org or call: 088 – 02 88 000. We operate with complete transparency in regards to what information of yours we hold, and if it is amended or deleted.
To see or edit your LP Online account, please go to Settings in the applicable area. If you would like to delete your account, kindly call or email us.
We use Google Analytics to improve our website’s functionality and to monitor who visits our website. We have a concluded processing agreement with Google. “Sharing data” has been disabled within Analytics and we do not make any other use of Google services in combination with Google Analytics-cookies.
We use Hotjar to map the behavior of website visitors and thus improve our website. Through the cookie notification, visitors always have the possibility to turn it off, so that their visit is not followed.
Deletion of cookies
All internet browsers (such as Internet Explorer, Mozilla Firefox, Google Chrome and their equivalents) found on devices offer the option to completely reject or delete cookies permanently through their own settings. The newest versions of these internet browsers also offer a “Do Not Track” setting in which advertisement companies are no longer able to map your online activity. Further information regarding the option to turn cookies on or off is found in the instructions or help settings of your browser.
Third party usage
We never supply your personal details to third parties for any reason other than for what you have given, and this will always remain our policy.
Our servers are located in Europe. Your personal details and their back-ups are therefore kept on European soil.
For marketing purposes we work together with Google and MailChimp. These companies process data outside of the European Union. They are certified by the EU-US Privacy Shield which means that they comply to European standards for the protection of personal data. In addition, there are concluded procedural agreements with the above parties.
Consequences for not providing personal data
We are unable to provide you with the products or services you require when we do not receive the minimal personal details required. In our contact forms and accounts we distinguish between mandatory and non-mandatory fields. The former is needed to accomplish our work and the latter assists us in improving our services and therefore optimizing your course. Regardless of the type of data, mandatory or not, we handle all personal date provided with the utmost care and confidentiality, in accordance with this privacy statement.
Questions and Complaints about personal data
If you have any questions regarding your personal data please contact our country manager, who is in charge of privacy protection, at email@example.com or by telephone on 088 – 02 88 000.
If you want to lodge a complaint with regards to how your personal data has been handled please contact us. In this instance we hope to resolve the issue as soon as possible and clarify any areas which are not clear. Notwithstanding, you also have the right to file a complaint with the Qualified Authorities. (Autoriteit Persoonsgegevens).